Privacy Policy

Trahuakai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered travel planning services (the "Service").

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

a. Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, and password.
• User Content: We collect the text, prompts, and other input you provide to our AI chat ("User Input"), as well as the travel preferences, itinerary details, and fellow traveler information you save.
• Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

b. Information We Collect Automatically

• Usage Data: We collect information about your interactions with the Service, such as the pages or content you view, your searches, and other actions on the Service.
• Device Information: We collect information about the device and connection you use to access the Service, including your computer or mobile device model, operating system, browser type, and IP address.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Service.
• Improve, personalize, and expand our Service, including training our AI models to better understand and respond to travel-related queries.
• Understand and analyze how you use our Service.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes.
• Process your transactions and manage your orders.
• Find and prevent fraud.

3. Sharing Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party service providers to perform functions on our behalf, such as cloud hosting, data analysis, email delivery, and customer service.
• AI Providers: To provide our AI chat functionality, we may send your User Input to third-party Large Language Model (LLM) providers. These providers are not permitted to use your data for their own purposes unless explicitly stated otherwise.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request copies of your personal data.
• Rectification: You have the right to request that we correct any information you believe is inaccurate.
• Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

6. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@trahuakai.com.